Conversational AI

Conversational artificial intelligence (AI) encompasses technologies like chatbots or virtual agents that facilitate user interactions through conversation. These systems leverage vast datasets, Machine Learning (ML), and Natural Language Processing (NLP) to replicate human-like interactions, comprehending speech and text inputs and translating them across different languages.

While 'conversational AI' and 'chatbot' are often used interchangeably, they are two distinct concepts. A chatbot is a program automating human-like conversation, whereas conversational AI represents a broader AI technology, enabling brands to engage in intelligent, two-way interactions with users.

The fundamental difference between a basic chatbot and conversational AI lies in their utilization of NLP and ML. This advanced approach enables conversational AI to comprehend and process human language more effectively, transcending pre-set conversational flows. Consequently, conversational AI can engage in more intelligent automated dialogues with humans.