Conversational AI Agent

A conversational AI agent is a chat agent that mimics human interaction by combining artificial intelligence (AI) and natural language processing (NLP) to build virtual agents or chatbots that can interact with people through text and voice inputs. These chatbots are more sophisticated than conventional rule-based chatbots since they can comprehend and provide tailored responses to user inquiries in a variety of languages and dialects on a range of topics.

By managing repetitive tasks and queries, conversational AI agents are aimed at enabling better customer experiences, expediting customer service workflows, providing round-the-clock assistance, and increasing operational efficiency, all of which will eventually result in improved consumer satisfaction and engagement.